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Jeff Lash

πŸ‘€ Speaker
730 total appearances

Appearances Over Time

Podcast Appearances

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How great product teams use customer insights differently with Jeff Lash

What technology do we need?

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How great product teams use customer insights differently with Jeff Lash

What team's going to be available?

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How great product teams use customer insights differently with Jeff Lash

Capacity, all this sort of stuff.

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How great product teams use customer insights differently with Jeff Lash

what a board member is thinking, what the CEO is thinking, what a customer is thinking is not that.

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How great product teams use customer insights differently with Jeff Lash

It's, hey, like, where is this product going?

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How great product teams use customer insights differently with Jeff Lash

When will this feature be available?

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How great product teams use customer insights differently with Jeff Lash

Like, what is the value of this thing to me?

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How great product teams use customer insights differently with Jeff Lash

So I think that's, there's a bunch of tips I've got out there, but I think that to me is the one.

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How great product teams use customer insights differently with Jeff Lash

I think the people who,

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How great product teams use customer insights differently with Jeff Lash

Again, another client story.

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How great product teams use customer insights differently with Jeff Lash

I had a client I was working with that was the head of... He was actually a CTPO before that term was even recognized.

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How great product teams use customer insights differently with Jeff Lash

He was head of product and engineering.

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How great product teams use customer insights differently with Jeff Lash

And he presented his roadmap to his...

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How great product teams use customer insights differently with Jeff Lash

senior management team.

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How great product teams use customer insights differently with Jeff Lash

And like, they didn't like it and had a lot of objections and asked a lot of questions.

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How great product teams use customer insights differently with Jeff Lash

I said, okay, great.

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How great product teams use customer insights differently with Jeff Lash

Like let's set up a call, show me your roadmap.

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How great product teams use customer insights differently with Jeff Lash

And within 10 seconds, I could, I knew exactly what was wrong.

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How great product teams use customer insights differently with Jeff Lash

He was an engineering guy.

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How great product teams use customer insights differently with Jeff Lash

He was a technical guy by nature.