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Jeff Lash

πŸ‘€ Speaker
730 total appearances

Appearances Over Time

Podcast Appearances

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

So his roadmap was like organized around the different technology platforms and engineering teams.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And it made complete sense to him.

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How great product teams use customer insights differently with Jeff Lash

And it made no sense to the head of sales or head of marketing or head of, you know,

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How great product teams use customer insights differently with Jeff Lash

partners, whatever.

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How great product teams use customer insights differently with Jeff Lash

And so basically I helped him take that roadmap.

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How great product teams use customer insights differently with Jeff Lash

I didn't change the things on the roadmap because I don't know his industry.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

We just changed the way he presented it, the words he used, the way it was organized.

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How great product teams use customer insights differently with Jeff Lash

He went back and presented it to his management team and they loved it.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

It was the exact same roadmap.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

It was just your point, how he was communicating it and presenting it.

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How great product teams use customer insights differently with Jeff Lash

So he was thinking about himself as the audience instead of thinking about these other non-technical people as the audience.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

So if I had to give people one tip

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

That would be because I think then so many other decisions just get you've said it a couple of times.

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How great product teams use customer insights differently with Jeff Lash

Know your audience.

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How great product teams use customer insights differently with Jeff Lash

And it holds true no matter what kind of presentation or thing you're presenting to anybody.

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How great product teams use customer insights differently with Jeff Lash

Always know your audience.

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How great product teams use customer insights differently with Jeff Lash

All right.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

The last this is the last one of these.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

Just one thing.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

Questions I've got for you.