Jefferson Fisher
๐ค SpeakerAppearances Over Time
Podcast Appearances
You're having to state why they are responsible.
So first, you have the issue.
Second, you have the impact.
And third, you state the remedy, what you're wanting them to do.
I've had a charge on my account.
I want this money back.
I need a refund.
I want to exchange this.
I need to X. Be explicit as possible, specific as possible.
This is where you get to say, that doesn't work for me.
Nope, I don't agree with that.
Like for some people, that is really hard to do.
They have a hard time pushing against that.
It's an uncomfortable feeling.
You get to train that.
It is a learned skill.
Believe me, it is a learned skill.
You can do this.
Three separate boxes here.