Jefferson Fisher

I started walking out and I passed this exit where it goes, you know, the point of no return or has a red line there at the airport. And I walk out of it. And all of a sudden, this is me by myself. And I look and I go, I say this out loud. Oh, my gosh, I got to do this all over again. because I have to know I'm going further down where a separate terminal is.

And I say, oh my gosh, I got to do this all over again. And a voice that I had no clue where it was coming from, female voice goes, that's why you should read the sign, sir. And I'm trying to find who that is. And I turn and look. And as I'm looking, she goes, you have no one to blame but yourself, sir. That's why we have signs. I don't know if you're feeling this, just hearing it to me.

And I say, oh my gosh, I got to do this all over again. And a voice that I had no clue where it was coming from, female voice goes, that's why you should read the sign, sir. And I'm trying to find who that is. And I turn and look. And as I'm looking, she goes, you have no one to blame but yourself, sir. That's why we have signs. I don't know if you're feeling this, just hearing it to me.

And I say, oh my gosh, I got to do this all over again. And a voice that I had no clue where it was coming from, female voice goes, that's why you should read the sign, sir. And I'm trying to find who that is. And I turn and look. And as I'm looking, she goes, you have no one to blame but yourself, sir. That's why we have signs. I don't know if you're feeling this, just hearing it to me.

Just the way the tone came across was so condescending and unexpected and unnecessary. You ever had that? That's why we have signs, sir. You have no one to blame but yourself. And I remember...

Just the way the tone came across was so condescending and unexpected and unnecessary. You ever had that? That's why we have signs, sir. You have no one to blame but yourself. And I remember...

Just the way the tone came across was so condescending and unexpected and unnecessary. You ever had that? That's why we have signs, sir. You have no one to blame but yourself. And I remember...

being just taken aback who who who are you and it was a tsa agent now if you're a tsa agent i know not everybody is rough and can be terrible and i hey i'm an attorney for crying out loud not all attorneys are bad there are some tsa agents that are wonderful there are some people that are bad we all have bad apples in every profession this one right here this lady she was middle-aged lady

being just taken aback who who who are you and it was a tsa agent now if you're a tsa agent i know not everybody is rough and can be terrible and i hey i'm an attorney for crying out loud not all attorneys are bad there are some tsa agents that are wonderful there are some people that are bad we all have bad apples in every profession this one right here this lady she was middle-aged lady

being just taken aback who who who are you and it was a tsa agent now if you're a tsa agent i know not everybody is rough and can be terrible and i hey i'm an attorney for crying out loud not all attorneys are bad there are some tsa agents that are wonderful there are some people that are bad we all have bad apples in every profession this one right here this lady she was middle-aged lady

I just looked so smug as soon as she said that. And this is what my body wanted to come back with some really good zingers in that moment. I wanted to say a few things to her because it was really rude. It was unnecessary. And this is what I did. Of course, I have to practice what I preach, right? I gave it, I looked at her for like five seconds trying to figure out, is this, did she say that?

I just looked so smug as soon as she said that. And this is what my body wanted to come back with some really good zingers in that moment. I wanted to say a few things to her because it was really rude. It was unnecessary. And this is what I did. Of course, I have to practice what I preach, right? I gave it, I looked at her for like five seconds trying to figure out, is this, did she say that?

I just looked so smug as soon as she said that. And this is what my body wanted to come back with some really good zingers in that moment. I wanted to say a few things to her because it was really rude. It was unnecessary. And this is what I did. Of course, I have to practice what I preach, right? I gave it, I looked at her for like five seconds trying to figure out, is this, did she say that?

And I just give it time and now she's sitting back and blinking and looking at me. Her smile is gone. And this is what I asked her. I said, how do you feel when you say that kind of thing to someone? Does it give you joy? That's what I said, verbatim. And immediately she got red, like, and just got red in the face. and apologized right there. I don't have to prompt anything.

And I just give it time and now she's sitting back and blinking and looking at me. Her smile is gone. And this is what I asked her. I said, how do you feel when you say that kind of thing to someone? Does it give you joy? That's what I said, verbatim. And immediately she got red, like, and just got red in the face. and apologized right there. I don't have to prompt anything.

And I just give it time and now she's sitting back and blinking and looking at me. Her smile is gone. And this is what I asked her. I said, how do you feel when you say that kind of thing to someone? Does it give you joy? That's what I said, verbatim. And immediately she got red, like, and just got red in the face. and apologized right there. I don't have to prompt anything.

She goes, I'm sorry, sir. You're right. That wasn't kind. You're right, sir. I'm sorry. Yes, you can find the terminal if you go straight down, and now she was in helping mode. Now she was in helping mode. You can go right here, and this is where it's going to be. I would say, oh, well, thank you very much. I appreciate that. All right. You have a wonderful day. You are not a target for

She goes, I'm sorry, sir. You're right. That wasn't kind. You're right, sir. I'm sorry. Yes, you can find the terminal if you go straight down, and now she was in helping mode. Now she was in helping mode. You can go right here, and this is where it's going to be. I would say, oh, well, thank you very much. I appreciate that. All right. You have a wonderful day. You are not a target for

She goes, I'm sorry, sir. You're right. That wasn't kind. You're right, sir. I'm sorry. Yes, you can find the terminal if you go straight down, and now she was in helping mode. Now she was in helping mode. You can go right here, and this is where it's going to be. I would say, oh, well, thank you very much. I appreciate that. All right. You have a wonderful day. You are not a target for

You are not somebody's punching bag. You are not the outlet for somebody to release all of their frustrations and their angers and their smugness on you. These tools work. This is why I talk about them. That's why I feel so passionate about sharing these. You had the choice right in that moment when somebody says something ugly, when they're the TSA agent in your life, how are you gonna react?