Jefferson Fisher
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Appearances Over Time
Podcast Appearances
I want this money back.
I need a refund.
I want to exchange this.
I need to X. Be explicit as possible, specific as possible.
This is where you get to say, that doesn't work for me.
Nope, I don't agree with that.
Like for some people, that is really hard to do.
They have a hard time pushing against that.
It's an uncomfortable feeling.
You get to train that.
It is a learned skill.
Believe me, it is a learned skill.
You can do this.
Three separate boxes here.
You're gonna state what the problem is, two, state the impact, and three, state the resolution.
What are you asking for?
What are you needing them to do?
You can apply this at home, at work, anytime when you get to say, here is my problem.
Here's the impact to me.
Here's what I'm asking you to do.