Jefferson Fisher

This might be a hidden gem.

In my opinion, speaking to customer service agents on the phone is the number one training ground for learning to speak directly.

We all know what it's like to be on the phone with a customer service agent and it's 20 minutes later, 30 minutes later, and you go, this is unbearable.

This is terrible.

I'm confused.

They don't really know what I'm saying.

I don't know how to get what I want.

And it's just defeating.

Most of the time it has to do not with the agent, has to do with how direct you are being, what you are asking for.

So I'm going to give you a one, two, three, that's going to help you not only be more direct, but also probably help with some customer service agents.

Now, first I want to call it what it is, customer service reps.

They don't have all this space usually to be creative.

They have very limited options in what they can do, like a doctor or an attorney or different occupations where it's like a triage.

If it's not this, then it's that.

And it's this decision tree of information.

And that's what they're trained on.

So if you don't fall into one of those categories, they don't really know how to help.

And what makes it worse are these problems.

One, you begin with the story.

You begin with a story.