Jefferson Fisher

So you start saying, okay, so the other day I bought this thing and it is not really working and I'm not really sure.

And you start giving all the background context that is not helpful and it's not sounding direct at all.

It makes it harder and prolongs the issue.

Another mistake is where you kind of hint at what you want them to do and just expect them to kind of read your mind rather than being direct and asking for what you want.

And three, you over-explain and over-talk to where you feel as if they're gonna feel you're justified and so entitled, and it's gonna lead them directly to the answer.

You see how you're dealing with customer service in that way can be the same exact thing of how you deal with ordinary people.

You might have the tendency to expect them to read your mind.

You might have the tendency to feel like they should already know what you want and where you're going.

You don't feel that inner desire to be direct.

You just expect that they naturally know where you're going and that you're entitled to something and it's their job to get it.

But in truth, it's your job to be direct.

That's why I say that the customer service on the phone with them is the great training ground because you can learn to say things more concisely and you don't, I'm not at all saying, let me make this very clear.

Do not call customer service just for the fun of it and be rude and be ugly and say things.

And that is not cool.

And that is not at all what I'm saying.

What I am saying is that for you to be direct, you have to practice it.

And these little customer service interactions, whether it's a wait staff or it's a hotel staff or it's customer service, these are chances for you to practice and say exactly what you want.

Before we keep going, I want to tell you about ButcherBox.

When life gets busy and you don't know

what you're going to eat for dinner because we've all been there.