Jefferson Fisher
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Appearances Over Time
Podcast Appearances
You get to train that.
It is a learned skill.
Believe me, it is a learned skill.
You can do this.
Three separate boxes here.
You're gonna state what the problem is, two, state the impact, and three, state the resolution.
What are you asking for?
What are you needing them to do?
You can apply this at home, at work, anytime when you get to say, here is my problem.
Here's the impact to me.
Here's what I'm asking you to do.
Here's how you can fix it.
Here's the fix that I've come up with.
Don't do it to where you just state the problem and go, I leave it up to you.
Find the solution.
Ask exactly for the solution that you want.
Now, if you say, I want a refund and customer service says, I'm sorry, sir, we can't do this.
You said, that's not acceptable.
Then what are my other options?
Ask, what are my other options?