Jefferson Fisher
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Appearances Over Time
Podcast Appearances
State the impact, the harm, the consequence.
It's very similar to kind of like in legal things.
You have to write a petition, state a petition.
And in a petition, which is a written document, you state the issue, you state the harm, and well, who's responsible for it?
Same kind of principle.
You're having to state why they are responsible.
So first, you have the issue.
Second, you have the impact.
And third, you state the remedy, what you're wanting them to do.
I've had a charge on my account.
I want this money back.
I need a refund.
I want to exchange this.
I need to X. Be explicit as possible, specific as possible.
This is where you get to say, that doesn't work for me.
Nope, I don't agree with that.
Like for some people, that is really hard to do.
They have a hard time pushing against that.
It's an uncomfortable feeling.