Jefferson Fisher

And so it's not like the guy said, man, you know what would be great?

If somebody brought me a hot dog, you know what I mean?

He didn't say that.

And so you heard the need that wasn't even exactly spoken.

And I feel like in conversation,

and in teams, and especially with customers, clients, you're having to have the right, to train your ear for the right kind of needs.

And so I don't, how did you do that?

Did you teach them to listen for anything?

What could it be?

So that's what this is, my brain's going, is...

It's not just listening with your ears.

It's also listening with your eyes.

Yeah.

Whereas every time with a customer or a coworker or somebody coming into your restaurant or somebody you're in a relationship with, it's listening with your eyes.

How are they reacting?

And so you have the privilege in a restaurant when you see some of the most intimate moments, you go, this date's not going well.

Or somebody is fighting.

You can tell it's tense.

Yes.

They're having a hard time in their marriage, maybe.