Jefferson Fisher

Instead, we split the conversation into something that has nothing to do with the original source.

So the number one communication that...

fault that I see is assuming that what is said is exactly what is heard.

When you ask the question, what did you hear?

Whether it's even in business or in relationships, you always get a different perspective that makes the connection that much stronger.

Yes.

Absolutely.

And it ends up that...

you will prove yourself wrong when you say, no, this is exactly how I said it.

We don't even really know what our face looks like when we're talking, unless you're in a mirror the whole time.

You don't know.

And so we are terrible judges of our subjective expressions.

They say, no, that's not how I said it.

No, that's not how I said it.

No, yes, you did.

And so that is, to me, it's...

If you want to know somebody that has strong emotional intelligence, it's how quick they get to asking for a reset.

How quick they get to saying, that's not my intention.

My intention was this.

Okay, I can see that.