Jefferson Fisher

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The top three mistakes that I see communicators make are, one, they use absolutes, the always and the nevers.

Two, they over-explain their words.

And three, they find a way to not take control of the first seven seconds of the conversation.

Without those seven seconds, everything else does not fall into place.

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So number one, if you don't wanna make this mistake, it's very simple, but it's also very hard.

Absolutes.

You know what it's like when you're in conversation with people.

or let's, better yet, an argument with somebody, probably somebody you're very close with, might be married to, might be in a relationship with, and they use this word right here, always.

Usually there's something that comes right before it, and it's the word you.