Jennifer White
speaker
110 appearances
1 recordings
1 series
first heard Jun 2026
last heard 29 Jun
Jennifer White’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.
Appearances
One of the things that stood out to me, I I agree completely in in Tiffany's assessment.
Uh but one of the things that stood out to me is that when we think through the consumer's lens uh of what is most the most palatable uses of AI.
Uh sure it is.
Keep me safe from fraud.
Uh make sure I'm not paying fees that I could avoid.
Uh optimize rewards for those customers that are in that position.
But the fourth item on that list is get me to the right human at the right time.
And so, you know, the what was interesting as I think
about the different institutions that were part of Finovate and part of this is the design of the event.
Um the lean into AI was quite substantial.
And you know, it's my responsibility to remind everybody that personal service goes along with AI.
in order to delight your customer base.
Oh, it most definitely tracks.
Th the focus on ensuring that we have seamless experiences that work efficiently, uh, that do not create roadblocks to a customer engaging.
All of that that's at the core of what Finovate demos try to communicate, all of that resonates with consumers.
Um so that that is all important.
And we do know it f since Finovate fall, it's only a small increase, but we're at fifty three percent of consumers using AI in the last three months to ask a personal finance question or for information.
And you know, they're asking a multitude of different topics, uh, including shopping topics, you know, which credit card is best for me.
Uh and so I think what what's interesting in
What I saw at Finovate is that these are all very practical solutions that could have a quick impact on the consumer.
Showing 1–20 of 110 · page 1 of 6
Next →