Jennifer White
speaker
110 appearances
1 recordings
1 series
first heard Jun 2026
last heard 29 Jun
Jennifer White’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.
Appearances
Which is investments have been made in those initial things.
When we first kicked off our call, we started talking about AI for customer service.
Um in our data, I'm going to be watching whether or not problem resolution actually becomes easier to achieve.
Whether or not customer satisfaction with the ability to resolve friction
Um and let's even move beyond that moment and think about is it easier to open a new account?
Is it easier to get financial advice and g advice and guidance?
Three of the key moments that matter that could be influenced by the different investments that have been made in near term customer experience.
I'm gonna be watching to see whether those actually move because if they fail to move, that will have long term impact on trust of agents.
as they emerge in other ways.
Uh and so I think that's the short term thing to monitor.
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