Jesse Zhang
speaker
306 appearances
1 recordings
1 series
first heard Jan 2025
last heard Jan 2025
Jesse Zhang’s voice in public audio — every appearance, attributed to the second.
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Appearances
Great question.
Uh huge impact.
So we um have customers now trying our voice agents.
And if you just think about our space, right?
Like you have
The the overall problem is the same, which is you have a bunch of customers, they have, you know, questions or issues or things you need to talk about.
And the channel really doesn't matter for them.
It's like some people prefer voice, some people prefer chat, some people prefer email, some people prefer SMS or something like that.
And so our job is to handle all of those.
Um and obviously you you start with text because that's the most it's like the easier one.
It's like easy to evaluate for the customer as well.
I think just now you're getting to the point where you have big companies that are very interested in voice and like actually they they've seen the results of a text based agent and they're like, Okay, well
Yeah, you should we should be able to generate voices and do the same thing for phone calls.
Um uh none of this would be possible without the the models that you just listed, right?
And the the those companies, so like 11 Labs.
Um open AI is doing some cool stuff.
Cartesia.
Um, and I think there's also been huge strides this year with those models around like how real realistic the voices sound.
Also like like latency matters a lot in our use case 'cause if you're making a phone call like you expect things to feel very snappy.
Um so yeah, big
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