Jessica Wynn

But for those who can't afford to overpay, the stories of sale, shopping, desperation, they just go on and on. In 2011, a woman pepper sprayed every shopper around her to score an Xbox that was 20% off.

I mean, there's something about savings and sales that cancels out logical thinking for some people. I cannot believe how many stories there are of police finding kids alone in cars in parking lots on Black Friday while their parents rush in to shop for discounts. It's all kinds of things. All right, we talked about that lady who pepper sprayed a crowd for 20% off an Xbox. Don't do that. Just stay home, keep your dignity, support our sponsors. It costs a lot less than bail. We'll be right back.

Kyllä. Psykologian takana se on erinomainen. Adrenalina, ympäristömentaali, FOMO. Se on perkein huono ihmisen vahvistus ja itse asiassa markkinoinnin geniaali. Asioita englantiaan englantiaan. Limittömäärä, yksi päivä vain. Ne online-pop-upit, jotka sanotaan, että seitsemän ostin viimeisen 20 minuuttia sitten.

I see. And I imagine that starts before people even get to the store, because driving on Black Friday is always a nightmare.

Oh yeah, incidents of road rage and fender benders skyrocket every Black Friday as people race to these perceived bargains. I couldn't find official statistics, but I bet a lot of phones and laptops don't survive Black Friday either after pure rage clicking and swiping still doesn't land the deal. Everyone's sleep deprived, maybe hungover and just annoyed at others in traffic, when they're parking, the crowds, it's intense.

Olet pysynyt, jos jotain ei ole tuotettavaa, eikö? Ja he loppuvat käsittämään ebay-kysymyksiä hankalaisille. Kyllä. Olen ollut siellä. Olen rakastanut tykkäystä ja mennyt yliopistoon käsittämään hankalaisille tykkäystä hänen tykkäystänsä, kun kaikki asiakkaat olivat tuotettavissa. En ole ylpeä siitä, kuinka paljon minä loppuvat käsittämään. Mutta kun hän aloitti ilmaisuuden käsittämään tykkäystä, hän oli rauhassa. Kun ajattelee sitä, hän pitäisi edelleen olla sellainen.

Kyllä, hän on todennäköisesti yliopistossa tällä hetkellä, mutta minulla ei ole mitään tietoa siitä, mitä hänet on. Ne olivat niitä ylöspäätömiä, jotka tulivat sisällä yliopistossa. Ne olivat ylöspäätömiä, jotka tulivat sisällä yliopistossa. Ne olivat niitä yliopistossa.

Kyllä, mielestäni paljon tulee vanhemmille, jotka haluavat tehdä täydellisiä muistioita, kuitenkin mitenkään kohdallaan. Ja muun muassa, huomaamme taloudellisia työntekijöitä, joilla täytyy pysyä tästä pysyvänä. Oho, toivottavasti. Se ei ole vain asiakkaat, jotka toimivat huonosti toisistaan. Työntekijät ovat huonosti käsitelleet, ja taloudelliset näkevät pysyviä asioita, asiantuntijakuvauksia, kaikenlaista asiakasvaihtoa.

On useita tarinoita, joissa todennäköisesti hyviä yksilöitä on saavutettu shopliftingiin, vain koska laitteet ovat olleet liian pitkät tai he halusivat saavuttaa uuden laitteen. Yleensä ei, koska he eivät voinut saavuttaa asioita. Se on todella uskomattomaa, ja ihmiset kutsuvat sitä viikonloppupuolella, luulen, mutta kyllä, hei. Oh, ihmiset menevät viikonloppupuolelle, ja se ei ole vain turvallisuudet, jotka ovat pitäneet olla korkeassa. Työntekijät on usein työskenteleviä nukkupuolella.

Yeah, it's easy to forget that people have to work through this nonsense. Right, and for most retail workers, Black Friday is not a holiday. It's a stress test. More than 4 million Americans work in retail, earning about 16 bucks an hour on average.

Less than 5% are unionized, which means when stores extend their hours or double their crowds, workers just have to keep up. Not a great deal for them. Are they paid more for Black Friday? I mean, I guess if it's not a real holiday, there's no holiday pay. Yeah, exactly. And many describe being understaffed, overworked.

Right. And certainly not sharing any of the holiday profits. Right. You know, the psychology of Black Friday for employees is brutal. It's long hours, the intense stress, high pressure customer traffic, marketing expectations, inventory management. Add in aggressive or disappointed customers and it's a recipe for frustration. I don't think I could cope with that kind of chaos. Me either. No way. How do people do it? I really don't know.

He get creative. If you can't find an employee during the holidays, it's probably justified. Workers are observed to take more breaks, focus on manageable tasks like folding clothes, or create mental distance. There's not much incentive for employees to step up to the madness. They just want to survive the day without losing it.

And companies just kind of throw these employees to the wolves. Yeah, I mean, well, to be fair, they do know having plenty of staff helps. A 2014 study looked at how big crowds and rude customers affect employee behavior. Shocker, when a store is overcrowded and everyone's snapping at each other, even the nicest employees turn into jerks. Contagious rage. Another reason I stay home. Yeah.

Retail workers don't have that option though to make it worse for employees. Black Friday is what's called a blackout day, meaning you can't request the day off. And if you call in and say you can't make it, even with a legit reason.

How the hell is that enforced? I mean, I'd quit or start drinking. That's crazy. Yeah. So does online shopping give brick and mortar stores any break from the chaos or are we just creating new levels of hell? A bit of both. Online shopping has reduced some of the chaos, but just because you're stressing out in front of the laptop doesn't keep you from the effects.

Online customer service agents are verbally abused at a ridiculous level. And for the consumer, the ding of the email, those push notifications, the limited time offers, they're the modern Pavlovian dinner bell that you referred to previously. Okay, so we've got fake scarcity, temporary joy, exhausted workers, but there's an even darker side with the scams and the fraud, right? Are you going to tell us about that?

I think a lot of people don't really understand exactly how a website can be fake.

Scammers build sites that look identical to big brands. A really famous example is Microsoft.com, but scammers will change that M in Microsoft to a lowercase r and a lowercase n. And when they are next to each other, they very much look like an M.

It's wild. So unless you're really reading your URL, you can't tell that you're on a different website. It's wild. So fonts and similar lettering can be easy to fall for. Target.com can be confused with Target.co.