Jim Marous
speaker
5,037 appearances
35 recordings
1 series
first heard May 2026
last heard 12 Aug
Jim Marous’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 35 in all, peaking in Jul 2026 with 14.
Appearances
So what should the branch focus on?
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In my interview with Ron Johnson, who designed the Apple Store, he emphasized that there should be a great physical experience.
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Warby Parker answers the most basic question.
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Why would a digital customer experience
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even walk in.
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Warby Parker began as a direct-to-consumer brand.
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Last year, it operated 323 stores and plans to reach at least 900 in the future.
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These stores extend the digital model by providing something the website can offer as well.
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An eye exam.
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The exam is named, scheduled, and valuable, even if nothing is purchased.
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Around 75% of prescription glasses are bought where the exam takes place.
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And exam customers often become some of their most valuable relationships.
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The stores recover the invested capital in less than 20 months.
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Warby Parker has signed a store as a job that its website couldn't fulfill.
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The eye exam serves as the invitation.
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It earns the customer's time and establishes the store's place within the larger relationship.
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Banking needs its own version of that.
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When I interviewed Will Smada, the obvious story was that Bank of America was opening financial centers.
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The most significant story was where they were opening them.
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Before launching consumer centers around Boise, the bank already served business, wealth, and corporate clients across Idaho.
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Showing 481–500 of 5,037 · page 25 of 252
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