Jim Marous
speaker
5,037 appearances
35 recordings
1 series
first heard May 2026
last heard 12 Aug
Jim Marous’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 35 in all, peaking in Jul 2026 with 14.
Appearances
Does it retain customers
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who rarely visit in person.
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Now, some of you might think that this sounds like an argument for keeping branches that aren't pulling their own weight.
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It isn't.
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And here's proof.
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Over the past five quarters, only 19 in-store branches opened in this country, while 96 closed.
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That format is not expanding to better markets.
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It's completely being phased out.
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These locations had the highest foot traffic in banking.
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Thousands of people passed by daily pushing a grocery cart.
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They had proximity, visibility, and the clearest deposit rationale in the industry.
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They failed because when transactions slowed, nobody assigned them to another task.
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If you want the data behind what that job should be, our 2026 Future of Branch Banking Report delves deeper in the economics, the staffing, and the design criteria.
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The link's below.
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A branch optimized for digital starts working before the customer arrives.
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You identify an incomplete relationship and a moment when expertise and conversation could be beneficial.
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Then you send a targeted invitation that offers a positive outcome for the customer.
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A readiness session for a first-time home buyer counts.
The most impactful conversations usually involve an account they have that is not performing as well as it could.
But come talk to us about your goals doesn't accomplish that.
Showing 521–540 of 5,037 · page 27 of 252
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