Joe Caruso
speaker
4,639 appearances
52 recordings
1 series
first heard May 2010
last heard Oct 2012
Joe Caruso’s voice in public audio — every appearance, attributed to the second.
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Appearances
And uh as we spent an hour or so talking about it, uh we came to the conclusion that it would be better for me to give written testimony than to actually be do live testimony so that uh it the the message would get across in in an unambiguous way and that people would uh in the committee would understand why the bill was important.
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And uh so we wrote the testimony, uh I gave written testimony and uh he presented it to the committee and uh subsequently the bill was passed and now Maryland is on the the fourteen uh um uh day uh calendar day rule as opposed to the ten business day rule.
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But it was kind of interesting that uh uh our elected officials don't necessarily know what bills they sponsor and and what they're voting on all the time and they have no clue why it's important to
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uh the the the the people or businesses that the bills might affect.
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Well
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In in terms of uh
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what people are are required to do
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That's one thing.
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But I I'm really curious to what Warren's thoughts are on what best franchise practices, the practices that are going to be essential uh in building a durable and sustainable franchise system.
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You know, what are they?
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Can we s kind of single those out?
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that uh uh are are really imperative and esa essential for franchise oars to take uh take to heart and and really make part of their uh uh their culture.
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Hey Warren, this is Joe.
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Um uh I I do have a question but I wanna go back to um
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your terminology of culture of compliance for for just a second and uh I I I I love the the the fact that you really kinda named uh an activity that uh franchise ours uh should embrace and and make part of their uh their organization.
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uh an and and it's something that that uh I was doing when uh I uh I was at the various franchise or that I've worked for and I really didn't know I was doing uh establishing and cultivating a culture of compliance.
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Uh but once a year
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