Joe Crisara

That's when you're going to be your new friend.

If that's somebody who's going to be a terrorist who's going to screw up your company and sue your company, don't even let them into the company.

I would say sometimes you got to learn how to say no to customers when they're trying to be toxic themselves to begin with, right?

So both toxic employees or might be possible employees, toxic customers.

Sales is about having a boundary, Tom, that we don't let toxic people into our life, both the company life

in our personal life because if we do all the rest of the company's got to pay to support that toxic customer or that toxic employee so there's a high duty when it comes to that and it's a very uh i take that duty very seriously and you know the day i met you tommy is the day i knew that uh that's somebody i would invite to my house uh invite to my house and i would come over to his house too uh and spend time with you because i know that uh

My parents would be proud to have you come to my house, Tom.

So I knew that.

And Brie, especially Brie.

Now you got Brie involved.

We know it's funny, it's ironic, isn't it?

That service people who are selling a service would never purchase one for themselves.

It's ironic, isn't it?

And then honestly, the owner of a company who is saying, my guy can't get the concept that it costs money to do business.

that same owner is penny pinching and trying to save money and he's not hiring professional managers himself and investing in the training and things like that so i can't tell you how many times people say you know i can't afford the training joe uh it's a lot of money for the training but i'm like dude

It's way more money to not be trained and go out there and try and do service.

Are you crazy?

When you don't do, you're not going to get the $36,000.

I do believe, listen, I have people in our program that do anywhere from, like I said, 32 to 36,000 as well.

Like Tom's team is one, and Catherine Howard, one of the people who push our services over there too.