Joe Jefferies
speaker
105 appearances
1 recordings
1 series
first heard Nov 2024
last heard Nov 2024
Joe Jefferies’s voice in public audio — every appearance, attributed to the second.
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begin to adopt that Nick slash gainsight two dot oh mentality as well.
Have you sort of seen that evolution in I I guess it's within the culture of the business, but specific examples of senior leaders who are sort of delivering in, you know, the same values that you're you're talking about here.
If we switch it up a bit, so I guess when I reflect on our conversations, reading about your business, there's other key cultural points which I think have been, you know, part of the success of Gainsight over the years.
You know, as I said at the top.
You guys have really defined the the customer success software category.
And so the sort of cultural points you're talking about will will get you so far right.
But there's other things that clearly need to come around that things you've talked openly about are, you know, having to be brave, innovation being front and center.
You even referenced Jim Collins, Good to Great, which is a which is a very popular book at HG and sort of running micro tests, seeing what works, seeing what fails.
So it'd be be useful.
What are the other
parts of your style, your values, the the business you've built that have that have been sort of critical to the success over the last ten years?
It's sort of interesting you did it that way around, right?
Because if I sort of summarize your words, the establishment of the community, the credibility that you're sort of opinion leaders in the space, that was a key focus for you to establish early on in in in yours and Dan's journey with with Gainsight.
How ready was the product to deliver on all of the promises of the thought leadership at that point in time?
Or did you have to then run fast to go and Oh my gosh.
And now I guess particularly when I sort of think through the feedback from like our portfolio companies that are users.
I'm guessing it's probably flipped the other way where the platforms there, the you know, the the sort of full suite of of modules and capabilities, you're probably learning increasingly
how you can support customers with the data that they're providing you and get smarter, more insightful, particularly with the advent of AI.
I don't want to put words in your mouth, but that's that's the sense I get when I when I speak to some of the users that that I'm close to at least.
I think that's a thing that's changed in
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