Joe Navarro

They had a hard time parking. Then they had to go to your receptionist who was on the phone and took about seven minutes to even say good morning. And when they did, they did it with no alacrity. Then they have to go through security. Then they have to take the elevator that's crowded and then finally get to your office.

And you want them to jump right into the meeting without all that negativity that has been accrued. That's not how humans evolved. That is absolutely not how our species evolved. Our species evolved to de-conflict that, to diminish that by first dealing with that. That's where storytelling in part came from, where we came and said, you know, I chased it.

And you want them to jump right into the meeting without all that negativity that has been accrued. That's not how humans evolved. That is absolutely not how our species evolved. Our species evolved to de-conflict that, to diminish that by first dealing with that. That's where storytelling in part came from, where we came and said, you know, I chased it.

I was able to attack me, then I attacked back at it, you know, and then we We go through that whole storytelling, which has mythical proportions and mythical aspects as archetypes. And if you subscribe to Jungian psychology. One of the arguments that I always use is this. How many of you have been in an argument, and then 30 minutes later, you remember all the clever lines you should have said?

I was able to attack me, then I attacked back at it, you know, and then we We go through that whole storytelling, which has mythical proportions and mythical aspects as archetypes. And if you subscribe to Jungian psychology. One of the arguments that I always use is this. How many of you have been in an argument, and then 30 minutes later, you remember all the clever lines you should have said?

We all have. And that's because the emotional brain hijacks neural activity. If you want the best out of people, if you want the best out of a relationship, vent that. Get that out. Give it time. Okay. And yes, you're going to have to invest that time and then move forward so that you can deal with the transactional, the business and so forth. Okay.

We all have. And that's because the emotional brain hijacks neural activity. If you want the best out of people, if you want the best out of a relationship, vent that. Get that out. Give it time. Okay. And yes, you're going to have to invest that time and then move forward so that you can deal with the transactional, the business and so forth. Okay.

Yeah.

Yeah.

So this little area between your eyes is called the glabella. And the glabella is great because at about, well, I've seen it in babies as early as three or four days. But very early on, we begin to furrow. In other words, we push this together. when we have doubts or we don't like something or we don't understand something. So we furrow the glabella.

So this little area between your eyes is called the glabella. And the glabella is great because at about, well, I've seen it in babies as early as three or four days. But very early on, we begin to furrow. In other words, we push this together. when we have doubts or we don't like something or we don't understand something. So we furrow the glabella.

Some people call it eyebrow knitting because we have nicer eyebrows nowadays, not bushy like the old days. They don't come together like they used to. So a lot of those expressions of I don't understand, we use with the squinted eyes, the furrowed glabella. Sometimes we'll touch our face or scratch our face.

Some people call it eyebrow knitting because we have nicer eyebrows nowadays, not bushy like the old days. They don't come together like they used to. So a lot of those expressions of I don't understand, we use with the squinted eyes, the furrowed glabella. Sometimes we'll touch our face or scratch our face.

Babies at 47 seconds, which I have directly observed, if you shine a light at a newborn baby, it will furrow the chin that they don't like it. And In my presentations, I have a matching one of a 47-year-old man and a 47-second-old baby, both doing the same thing when they hear things they don't like. So we begin to communicate quite a lot, actually, with our faces. What about eyelid touching?

Babies at 47 seconds, which I have directly observed, if you shine a light at a newborn baby, it will furrow the chin that they don't like it. And In my presentations, I have a matching one of a 47-year-old man and a 47-second-old baby, both doing the same thing when they hear things they don't like. So we begin to communicate quite a lot, actually, with our faces. What about eyelid touching?

Yeah. So for a long time, including in some of my writing, the theory was a lot of people cover their eyes, touch their eyes when they hear bad news. You said, hey, Joe, can you help me move this weekend? Oh, gee, Steve. Right. You see a lot of that. And I started to think about that about five or six years ago. And so I took some classes in anatomy, human anatomy.

Yeah. So for a long time, including in some of my writing, the theory was a lot of people cover their eyes, touch their eyes when they hear bad news. You said, hey, Joe, can you help me move this weekend? Oh, gee, Steve. Right. You see a lot of that. And I started to think about that about five or six years ago. And so I took some classes in anatomy, human anatomy.

And I'm pretty much convinced now that a lot of the facial touching, including the touching of the eyes and so forth, has to do with the innervation of the fifth cranial nerve and the seventh cranial nerve. Now, some of your viewers may find this interesting, that nerve, which goes to our forehead and actually goes into our eyelids and so forth, and the seventh, which is the facial,

And I'm pretty much convinced now that a lot of the facial touching, including the touching of the eyes and so forth, has to do with the innervation of the fifth cranial nerve and the seventh cranial nerve. Now, some of your viewers may find this interesting, that nerve, which goes to our forehead and actually goes into our eyelids and so forth, and the seventh, which is the facial,

is very short in distance to that part of the brain where it is received. And so I think, you know, I postulated, I wrote for Psychology Today that a lot of the reasons why we touch our face and why we touch our eyes, oh no, is because that pressure It immediately goes to the brain and helps to relieve stress.