Joe Navarro

So there are social advantages.

For instance, we know from the research that

You will engage someone far longer if you stand at an angle to them than directly in front of them.

That if you tilt your head, you'll be perceived as more trustworthy and reliable.

So there are things that we can do to help others.

There are things that we can use to...

change perceptions, and then of course there are things that we can communicate when things are right or things are bothering us.

That's a great question.

It depends on the culture, but certainly for the most part, yes, good manners are appreciated everywhere.

Every time you see a state visit, whether it's the president of the United States going to China or the French president going to another country,

One of the things that you notice is that a big part of that game is the non-verbal.

So there's enough ample research out there that says, yes, being polite, being welcoming, not doing things that are distracting.

paying attention to the person that is talking to you for young people is put the devices away.

We know from the research that others and my own company conducted that the minute you plop a laptop computer in front of you and another person that your ratings go down, you're perceived as less accessible.

And in some cases, we noted that the overall

satisfaction of the meeting goes down.

And by the way, whether it's the airlines or hospitals, 70% of the questions that they ask visitors or patients have to do with body language.

You know, did the doctor sit and talk to you?

Did they, you know, were they friends?

Yeah.