Joe Navarro

And interestingly, since they started, since the medical records now have to be digitized, that's impacted on how doctors are perceived, especially those that are typing into a tablet.

they're perceived differently by patients.

And that has affected their ratings.

You know, there's different sites you can go to to rate your doctor.

And it's not that you're getting less care.

It's just that the fact that there's a device in the way that is distracting affects how you're perceived differently.

Absolutely.

Pay attention to the person in front of you.

Lean forward.

Tilt your head slightly to the side.

Cant your head so you have more of the neck exposed.

And listen to how they talk and try to talk at the same pace, right?

If somebody's a really fast talker and they're

Don't slow things down too much.

Try to keep up with the person and the preferences for how they prefer that material.

If you have to use a laptop, my recommendation is, and it's being used by a lot of financial institutions now, is tell the person,

To get that information, I need to type something in.

Put the device to the side so that it's not directly in front.

And as you're typing, let them know exactly what you're doing so that they feel they're a part of that rather than being ignored by it.

And that makes for a huge difference.