Joe Navarro

The simple thing that, for instance, and nobody teaches this, well, I do, is that if you stand in front of your child like a drill instructor with your neck stiff, You're going to get a very different reaction than if you stand at an angle slightly further away from the child and tilt your head.

That the communication you will experience with that child is so much different just by tilting your head than if you are standing directly in front of them. That you can enhance communication and then you say, well, what application is that for real life? Well, you can actually change the amount of face time you get from somebody else.

That the communication you will experience with that child is so much different just by tilting your head than if you are standing directly in front of them. That you can enhance communication and then you say, well, what application is that for real life? Well, you can actually change the amount of face time you get from somebody else.

Let's say you only had two minutes and you want to stretch that. By just tilting your head, we've demonstrably shown that you can change the amount of face time that somebody's willing to give to you just because we show that we're relaxed and that we're not coming at you with an agenda that we're willing to listen. It can be transformative if you apply that knowledge.

Let's say you only had two minutes and you want to stretch that. By just tilting your head, we've demonstrably shown that you can change the amount of face time that somebody's willing to give to you just because we show that we're relaxed and that we're not coming at you with an agenda that we're willing to listen. It can be transformative if you apply that knowledge.

Now, some people look at knowledge and they don't do much with it. But you can use it at home. You can use it at work. You can use it in negotiations. For instance, one of the things that I teach is the value of time. And time actually can be used as a nonverbal. So when I talk about nonverbals, I'm really talking about anything that communicates but is not a word.

Now, some people look at knowledge and they don't do much with it. But you can use it at home. You can use it at work. You can use it in negotiations. For instance, one of the things that I teach is the value of time. And time actually can be used as a nonverbal. So when I talk about nonverbals, I'm really talking about anything that communicates but is not a word.

Well, you can use time as a nonverbal to say I'm in charge. Whoever dominates and controls time controls. And so even if I change the delivery of my message to slow things down, you're already taking charge in that negotiation. it's a beautiful thing to witness when you execute it properly. So there are a lot of applications. And obviously, like you, you basically study human behavior.

Well, you can use time as a nonverbal to say I'm in charge. Whoever dominates and controls time controls. And so even if I change the delivery of my message to slow things down, you're already taking charge in that negotiation. it's a beautiful thing to witness when you execute it properly. So there are a lot of applications. And obviously, like you, you basically study human behavior.

You are a business person, but you're actually really in the people business. And once we understand the needs, and some are biological, the wants, the desires, The preferences. The preferences of others. How do they like that information delivered? How do they like their coffee? All of that. But then, what do they fear? Most people don't tell you, I have fears.

You are a business person, but you're actually really in the people business. And once we understand the needs, and some are biological, the wants, the desires, The preferences. The preferences of others. How do they like that information delivered? How do they like their coffee? All of that. But then, what do they fear? Most people don't tell you, I have fears.

They say, well, you know, I'm concerned about that, or I don't know if that's a good investment, or we'll have to do some due diligence. The brain only recognizes fear. And so once you understand that, it gives you such amplitude to then pursue whatever it is that you're interested in doing more effectively.

They say, well, you know, I'm concerned about that, or I don't know if that's a good investment, or we'll have to do some due diligence. The brain only recognizes fear. And so once you understand that, it gives you such amplitude to then pursue whatever it is that you're interested in doing more effectively.

Well, I was in law enforcement for 30 years. I was in the FBI for 25 years, principally working in the area of counterintelligence. But in the FBI, you never wear one hat. I was also a pilot, so I flew surveillance. I was a SWAT team commander, so I did SWAT stuff and actually worked with the SAS from London. And then I was in the behavioral analysis program.

Well, I was in law enforcement for 30 years. I was in the FBI for 25 years, principally working in the area of counterintelligence. But in the FBI, you never wear one hat. I was also a pilot, so I flew surveillance. I was a SWAT team commander, so I did SWAT stuff and actually worked with the SAS from London. And then I was in the behavioral analysis program.

So we used that skill set to work on catching spies.

So we used that skill set to work on catching spies.

In the 89, 90, the FBI developed a very secret program to analyze not people that were dead, but actually... How do we use human behavior to catch spies, to catch terrorists? And then once we catch them, how do we get into their heads? How do we get them to tell us what they're up to, what their purpose is, and so forth? So we created this program.

In the 89, 90, the FBI developed a very secret program to analyze not people that were dead, but actually... How do we use human behavior to catch spies, to catch terrorists? And then once we catch them, how do we get into their heads? How do we get them to tell us what they're up to, what their purpose is, and so forth? So we created this program.

I, along with five other agents out of 12,000, were selected from the FBI to become part of this new behavioral analysis program, which was supposed to be classified, except it was accidentally leaked. And our job was to look at the threats, national security threats, and then see how we can use our knowledge of human behavior to then attack that.