Joe Spector

But if you need medication, we have pharmacy partners who can ship that to you.

You can also...

go to a pharmacy of your choice, you don't care.

But it includes kind of any of the follow-up messages, chats with a vet, so you don't feel like you're nickel and dimed if I have another question or if I have to follow up a week later.

The other thing that's cool about digital first is that everything is documented.

So we know automatically when we should follow up for each condition, or we know that a veterinary needs to respond, like we have...

goals, a veterinarian needs to respond within a matter of hours back to the patient if there's a message during the business day.

So we can also like really monitor quality metrics to make sure that customers are having a good experience.

It's nationwide, but there are about 20 states that don't allow telemedicine.

For animals?

For animals, yeah.

Really?

Yep.

Because of lobbying by Rick and Order.

Exactly.

Any big states?

Any of the big states.

Some of the biggest ones like Texas, which is crazy because California allows it, but Texas does not.

And we actually had a huge bill this year that literally got killed by the AVMA.

And it's all because of money.