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John Block

๐Ÿ‘ค Speaker
554 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

So, you know, two to 4%, something like that, that we give to all employees and we share broadly in a effectively a employee appreciation plan or, or kind of phantom ownership plan, um,

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

And we do that as part of our concept of ownership culture.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

We don't think it's enough to create ownership culture.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

We think it's an important pillar of it.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

But we talk a lot about communication.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

And if all you did was give someone an employee ownership plan but didn't talk about it and didn't talk about the business, the business's goals, where you're headed, you wouldn't achieve that ownership culture that we strive for it.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

We also talk a lot about transparency.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

It's not enough just to talk.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

You have to talk openly about what's going on.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

Goods, bads, indifference in the business.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

Lean in to being transparent.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

We think that allows you and that builds accountability.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

And that's another key pillar for us in this idea of ownership culture is high degrees of accountability.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

We all want to win together and hold each other accountable to doing so.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

And then the kind of fourth thing comes back to that ownership idea of spirit of abundance, sharing broadly.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

Big believers that

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

Employee success leads to customer success, leads to financial success.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

If you pay it back, you win together.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

But we don't think it's enough just to say, hey, I put in place an employee ownership plan, so I created ownership culture.

The Home Service Expert Podcast
The One Mindset Shift That Separates Good Operators From Great Ones

We think that's a kind of failing proposition of sorts because you miss the other links that are extremely important to create that kind of feeling of ownership for people.