John E. Gallina
speaker
51 appearances
1 recordings
1 series
first heard Feb 2020
last heard Feb 2020
John E. Gallina’s voice in public audio — every appearance, attributed to the second.
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Appearances
My traditional role is CFO of Anthem.
I have oversight for the finance functions, and I also oversee all the actuarial functions, including underwriting and pricing, product development, forecasting and valuation.
But in addition to all that, I was honored and privileged to
take over the oversight of our healthcare management organization, which encompasses the healthcare, clinical, and network operations with a focus on delivery of high-quality and cost-effective care for consumers while achieving strong medical cost performance.
The rapidly climbing cost of healthcare is one of the biggest challenges facing our industry and our consumers.
I've witnessed our company undergo significant changes and transformation.
You know, we've gone from a single state mutual insurance company to one that serves over 41 million Americans or approximately 13% of America.
The one thing that I really need to
ensure works through this company is ensuring that we have the right culture.
To effectively establish our new mission, vision, values, and culture, we can't just go through the motions and practice among ourselves as senior leaders.
We have to live our culture every day.
We must ensure our desired culture is integrated into every fiber of the company, including the hearts and souls of the associate, and the shaping of our culture is also tied to our bottom line.
I would say one lesson learned is to make absolutely sure that the information is all consistent across all of the different functions.
Like in the cost of care world, for instance, are you doing things that are appropriate for the members that actually benefit members, the affordability and the cost structure?
Can you tie those back through the financial performance?
Another lesson learned has to do with ensuring the entire team is on the same page.
It really gets back to the culture issues that I spoke about before of having the proper messaging, having the proper tone, really setting the appropriate expectations, getting everyone aligned.
When everyone's aligned at the outset, the journey is much easier than when you're trying to pull people along down the road.
We have in excess of 65,000 associates, and it really is quite an initiative, a challenge to get all 65,000 people aligned.
But I really do believe that we're going to be very successful for a very long time.
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