John Gafford

And how important is that?

Yeah.

One of my biggest issues is I speak very quickly.

And, um,

I listen very quickly too, which is good, but it's a problem.

So, you know, with me and I tell people this story, sometimes it's like, you know, I was coaching some agents and one time and this guy stood up and we were talking about tonality on the phone and he stood up and he said, can I ask you a question?

And I said, this is a little bit of an older gentleman.

I said, sure.

And he said, what do you say when people immediately, even after the first couple of seconds, ask if you can call them later?

And I said, A, that doesn't happen to me, but I can tell you why it happens to you.

He said, why?

And I said, do you hear how quickly I speak?

He said, yes.

And I said, listening to you at the rate at which you speak to me is like nails on a chalkboard.

I just, I'm just, I'm screaming in my head, get to the point as you're speaking.

And I'm doing it right now.

And I said, listen, that's okay.

Because here's the flip side of that coin, right?

I don't just get to pick on you without picking on myself a little bit.

To people that speak the way that you do,