John Kao (John Cahill in transcript typo)

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98 appearances 1 recordings 1 series first heard Jan 2022 last heard Jan 2022

John Kao (John Cahill in transcript typo)’s voice in public audio — every appearance, attributed to the second.

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McKinsey on Healthcare · What the future holds for Medicare beneficiaries · 19 Jan 2022 podcast

And it's a very different perspective and a very different culture.

I think those organizations that understand and their roots stem from care delivery.

I don't think it's accidental that Humana is number one in customer service.

I mean, their roots are stemmed in care delivery.

And I think Alignment's roots are stemmed in care delivery.

So I think that matters.

If you can combine that with

The ability to construct products that are creating incremental value to consumers, at the end of the day, value to a human being.

I think that's where the magic occurs.

You kind of need both.

And a lot of folks don't have both.

Just to touch on your insight, which I think is really good, I don't think many hospital systems have

I think all have tried.

I know for a fact all have talked about getting into value-based care in a big way.

And I would say some have been successful with ACOs.

But by and large, I don't think many have been as successful as they would have hoped.

You know, we've kind of just concluded, you know, we do have hospital partners, but really what we're partnering with are doctors.

I mean, it's really the doctors in the community.

Whether they be part of a large, you know, hospital system or not, or their own independent medical group, I think they're the ones that are going to affect the levels of change.

And so...

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