Jon Colgan

100%.

Yeah, the only exception to that is, especially early on when we were figuring out what our model was going to be, we would occasionally issue refunds if somebody said, okay, that's not what I thought I was getting.

So we would improve our messaging and give those refunds.

But when a customer was on board, we've never actually lost a case.

I would say the highest density of hatred for a carrier would be Sprint.

Well, so more people hate Verizon, but Verizon has a larger customer base.

Yeah, fewer Sprint customers, but more of them hate Sprint.

So it used to be the case back in the day, when I say back in the day, precisely pre-2011.

A lot of times, if you're dealing with a big consumer service company like Verizon, chances are there are potentially thousands, if not hundreds of thousands, of pissed off Verizon customers for the exact same reason as you.

And so prior to 2011, it was possible to band together, form a class action lawsuit, and use

a state consumer protection law to invalidate parts of the contract, if not all of it.

In 2011, the Supreme Court of the United States basically issued a ruling that said the Federal Arbitration Act preempts state law, and so it all but shut down the efficacy of class action lawsuits in the case of things like cell phone contracts.

So to answer your question, yeah, there are probably lots of people

wanting to sue Verizon for the exact same reason, but the chances that that's going to happen as a class are slim to none.

Well, that's, that's actually, that's actually where we come in.

So imagine, imagine this is the scenario I like to illustrate.

So imagine Verizon, you know, they open up the curtain to their home one night and they look out and there's, there's one guy standing there with a pitchfork holding a torch and he looks pretty pissed off and that's kind of scary.

And that's sort of like dealing with one attorney for an entire class of, say, 100,000 people.

The alternative would be he opens the curtain and there's like 100,000 pissed off people holding pitchforks and torches.

That's way scarier.