Josh Martel

And I guess the big takeaway for me was I loved it as a customer because it meant I didn't have to also deal with salespeople.

I could just quickly get onboarded and use the product and then see if it worked for me and then make a decision and move on.

Versus there were some products where I was working with...

a few different potential vendors to figure out which one we wanted.

And I would have to do three, four, five different demos with three, four, five different salespeople and just book up my week with product demos and make a decision.

And that just took so much time.

And if there was one that offered self-serve that I was able to use and it actually worked, I think I always went with that one.

So yeah, I'm trying to emulate that for sure.

I hope one of your viewers can answer that question and email me the answer to it because I am not sure.

I've wondered that quite a lot.

I regret that there aren't reviews.

I wish that there was, or ratings rather.

Well, both, I suppose.

But my understanding is they watch how well, how consistently people engage with your platform, what your retention is like.

They're able to see retention from a different lens, but just usage and who uninstalls it.

which is churn.

So the better your metrics look from their end would indicate where you end up.

That's as far as I can guess.

Yeah.

It's a, it's a tough question to answer.