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Josh Weisberg

๐Ÿ‘ค Speaker
256 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

Um, but yeah, there's, there's kind of a lot of growth stage companies who are probably paying, paying somewhere around there.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

Yeah, so we raised $2.1 million in an initial seed round and then we did YC after they rejected us the first time.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

But we got Gary Tan on board and he was just a terrific investor and rallied lots of people.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

So his fund initialized.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

He's a YC partner and brought us back into YC at that point.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

And we're able to use those relationships to get our first growth stage customers.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

We got Instacart and we got DoorDash and some other customers using us.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

and really like feed us those use cases and help us to grow in the right direction to stay ahead of competitors

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

needed and that became our vertical is what do growth teams need and we were the lightest tool we were the most powerful event based tool we could do a be testing we could do cross-channel and those growth marketers they became our bread and butter and really kind of directed our product for us what did your again pre-acquisition what did things like churn look like mmm

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

I think, you know, it varied a lot.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

I think the biggest lesson we learned around churn is that you need to find that, you need to find the persona who will stick with you.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

And I think early on, we had some customers who did churn who expected that list-based tool.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

And when we found the growth marketer who was ready to do the API instrumentation and who was ready to kind of track all the events, send them over to outbound and really invest in the tool, churn lowered a lot.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

Like from what to what?

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

Can you quantify that?

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

I can't show the numbers now because we're part of a public company.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

I would say we reduced churn probably โ€“ we probably cut it in half when we were able to get our persona right.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

So before, you know, we had apples and oranges.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

We had people who wanted to send email blasts.

SaaS Interviews with CEOs, Startups, Founders
1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

We had people who wanted to send onboarding messages.