Julie Averill

speaker

171 appearances 1 recordings 1 series first heard Jun 2026 last heard 28 Jun

Julie Averill’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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Motley Fool Hidden Gems Investing · The AI Headlines You Should Be Most Suspicious Of · 28 Jun 2026 podcast

So that means that four out of five people are sitting there wondering if AI is going to replace their job.

So if you're asking people to go on a journey with you on AI and they feel threatened that it's going to replace their job and you haven't acknowledged it and spoken the truth about it,

whether that is true or not and how you're going to bring them on the journey.

Are they going to advocate?

Are they going to speak up when something is wrong with the model?

Are they going to quietly go silent and potentially sabotage the effort?

So this notion of psychological safety that allows people to speak the truth is, in my mind, really fundamental for accomplishing any major company transformation.

Yeah, it's tough for investors.

I mean, inside company, you can pay attention to the ROI on the individual initiatives, which is what I always do, right?

When you begin a new project, let's claim what we think the ROI is going to be, how we're going to measure it.

And probably harder for an investor because you don't make those things public if we're talking about public companies.

But if we're talking about private companies, certainly you can ask to see that.

Also, I look at pace of change.

I look at the mindset of the technology organization.

Is this a company that is, you know, especially retail, there's a lot of legacy technology in retail.

And it's advanced to the point where the top retailers are really top technology experts.

But there's still a lot of, in a lot of retailers, there's a lot of legacy stacks out there that people maintaining, still investing a lot of money in legacy solutions that aren't really creating innovation platforms for the retailers to be able to scale and grow.

Where we're seeing them is where there are repeatable processes.

So customer service is one example that came out first because you have things that you can document.

And when a customer asks for their order status, there's a specific thing that you can do to give them that information.

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