Karim Atiyeh
speaker
955 appearances
1 recordings
1 series
first heard Oct 2025
last heard 21 Oct
Karim Atiyeh’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Oct 2025 with 1.
Appearances
Someone will complain about it and you'll fix it very quickly.
It's okay.
And to this day, there are little parts of ramp that are probably breaking 10 times a day and we're fixing them like 20 times a day and no one's really noticing.
Especially early on, I think when you have customers that already perceive you as a small startup and a small company and may have some doubts about your capabilities, I often find it a much better way to build credibility with them and trust if things break and you fix them very quickly, as opposed to if they just don't care and don't notice anything about the product's
One of my favorite things to do is just be very quick to respond when a customer brings up something that's broken or we notice a subpar experience in the product and we see it as a personal challenge.
How quickly can we notice and how quickly we can fix it?
I think it's very easy to fall into the trap of, well, we want to make sure that there are no bugs.
It's like, you know what's one great way to make sure that you have no bugs?
Don't chip anything.
Don't write any code.
You will have no bugs.
And that's the problem with that approach.
So I think if you are solving for great outcome and great impact, you want things to be breaking.
What was the craziest moment in the history of Paribus?
Oof.
There was a period of time, I think it was a couple weeks, where we were getting angry letters and cease and desist from multiple retailers.
And we're getting these letters from...
notorious law firms that we had heard of.
And we're a team of 12, 13 engineers fresh out of college and trying to Google the name of the person sending us a letter or the name of their firms.
Like, oh my God, this is a multi-thousand people law firm that represents the largest corporations.
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