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Kate Gulliver

๐Ÿ‘ค Speaker
91 total appearances

Appearances Over Time

Podcast Appearances

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

That part of the business seems to have done a bit better from a category perspective overall.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

So those would be lower ticket items that may feel more comfortable for folks to purchase right now.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

Yeah, we have a number of options, you know, for various financings and buy now, pay later.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

We work with a wide range of partners.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

I do think it's an important offering for the consumer.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

So, you know, to sort of ensure good underwriting for folks and provide them with a lot of optionality.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

I would say our penetration there has been lower than other more traditional brick and mortar furniture retailers.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

So, you know, as we grow, we're really trying to get to, you know, sort of a more natural place there for the furniture industry overall.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

Yeah, it's a great question.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

So we look at the economics of the store itself.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

So purchases that are directly attributable to the store and the economics of operating that store.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

So as you think about the overall store for Wall P&L.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

But one of the unique things about building stores who already have a well-established e-commerce brand is you do get to see a benefit in the area for the brand overall.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

The other thing that we look at is, you know, what in sort of industry parlance you might call the halo effect, but really sales that are attributable to folks that maybe came into the store and then, you know, left and went and bought something or, you know, had an idea about the store being in the area because they've heard more about it and therefore then shopped on our platform.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

And we've seen that continue to hold in really nicely.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

We gave a stat in our updated investor presentation today that the first store, which is in Chicago,

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

If you look at the entire state of Illinois versus the rest of the country, since the store opened, it's had a 10% CAGR higher than the rest of the country.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

And that gives you a sense of the momentum that you can get from the store.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

It's obviously a very crude metric, but it's an easy way to sort of explain it.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

So we really look at the combination of the store P&L and then the other benefits that come along with having the store.