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Kate Gulliver

๐Ÿ‘ค Speaker
91 total appearances

Appearances Over Time

Podcast Appearances

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

Yeah, you know, I think our focus right now is on learning more about what makes a great store, right?

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

So we have one store open.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

We're planning to open three more in 26.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

We have one opening soon in the Atlanta area, another one this summer in Columbus, and then in the fall in Denver.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

These will be, you know, the Columbus store, for example, is 70,000 square feet versus the other stores are roughly around 150,000 square feet.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

So we're testing out a slightly smaller format.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

We're testing out different types of shopping areas where we put the store.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

And so we intend to learn and then continue to refine the store model based on those learnings.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

We are quite excited about it as a channel.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

They're coming back, right, Kate?

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

It's omnichannel.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

We like the overall omnichannel experience.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

Yeah, we're really excited about what we can do with AI from the customer experience perspective.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

And we've already started some of that and piloted some of that on the site.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

And there's certainly more to come there.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

I think this category is a bit unique in that respect because it's a category that is a highly emotive category, right?

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

It feels very personal to folks.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

It's not a commodity category where you're doing sort of standard replenishment.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

You want to get a better sense and see the actual options out there.

Bloomberg Talks
Wayfair CFO Kate Gulliver Talks Earnings, Customer Demand, Expansion

The brand is important.