Kathleen Hickman
👤 Speaker
76
total appearances
Appearances Over Time
Podcast Appearances
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
Again, not to move our physical employees out.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
I think that's a huge important part of our workplace is that human touch.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
We answer our phones.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
I think everyone should look at that.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
Are our phones answered or are they going into a tree when you're the 12th caller?
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
I think that definitely is a negative thing.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
feedback to our patients.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
But again, AI is something that I think we should probably at least start dabbling in, looking at to see what we can do to help make changes for ASC.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
Well, thank you for having me.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
It's been a pleasure.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
It's always wonderful.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
Becker's is a great, great format and we really enjoy them.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
Great.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
Thank you.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
Same as you, Francesca.
Becker’s Healthcare -- Spine and Orthopedic Podcast
Kathleen Hickman, RN, BSN, MS, CASC, Administrator and Clinical Director of Dutchess Ambulatory Surgical Center
I appreciate your time today.