Kaylee Fox-Shannon

In the last decade, scores of companies have sprung up to help veterans navigate notoriously complex disability claims.

NPR looked at one such company in Florida called Trajector Medical.

The VA has sent Trajector two letters warning it may be violating a federal law that requires accreditation to help vets this way.

But Trajector and dozens of other companies like it continue to operate.

A former employee said the company uses aggressive debt collection practices to make millions off of vets each year.

She didn't want to use her name for fear of retaliation.

I didn't know that I was going to be like a debt collector, like banging on people's doors, like, give me your money.

Trajector has denied wrongdoing and says its mission continues to be to help vets receive benefits.

Kaylee Fox-Shannon, NPR News.