Ken Coleman

We start out with Joelle, who joins us in Wichita, Kansas.

Joelle, how can we help?

Hi.

How are you guys today?

We're doing well.

How are you?

Oh, I've been better.

What's going on today?

What has the specific communication been with your homeowner's insurance on this?

I mean, I'm sure someone's giving you the runaround on the phone, but have they been able to cite to you some type of specific line in the homeowner's policy that –

says they don't have to pay.

I'm wondering if they're just trying to bully you and manipulate you versus have they proven to you that they don't have to pay?

You know, I don't know what Jade's going to say about this, but I come at this.

So I'm going to go what I think is probably extreme.

Go ahead.

I want your take.

Joelle, if I'm in your shoes, I'm getting an affidavit, you know, a statement from the local water company where they say this was a catastrophic event.

I'm getting that like instantly.

I am calling the plumber and all these other people saying, I need you guys to go on the record here as to how you see this thing going down and what was going on.

And I appreciate the fact that the insurance company wants to talk to your plumber.