Ken Coleman

And I think that's great.

But you never lose sight of it.

In fact, when the plumber calls, the plumber has you on the line.

Okay.

Because I want that insurance company to know that Joelle is not going into the night quietly.

Because Joelle's been paying her premiums on time.

Because you said she had to, to be insured.

And now when she has an actual catastrophic event, you jerks are trying to manipulate her.

So they need to know that Joelle's not going quietly.

And they need to know that you would be happy to go to counsel and get counsel.

And you need to say enough things and ask for enough things where they realize Joelle is taking care of business.

What provision?

Show me the line in my policy that you are citing when you're questioning whether or not you guys are supposed to pay for this after I pay my deductible.

And I just would be hypervigilant.

Because once they realize that Joelle is willing to go all the way on principle because she's not going to be messed with, I think it changes things.

But I'm going to stop there because I do value Jade's wisdom on this.

That's what I would do.

That's right.

That's right.

And listen, these contractors that you're working with, they know your situation.