Ken Voller

If you purchase something with us and you're not happy with it for any reason, you can return it. No questions asked. Not a big deal.

I remember like purchasing like a John G. Jacket. And I claimed to be waterproof. And I literally, like, wore it in the shower. Because I was like, it says it's going to be waterproof. Well, let's test it, you know?

I think it was like five minutes or so.

Yeah. I'm like, this is not working.

Hello, REI member. REI recently updated part of its return policy. When we reviewed your account, we found that the number and frequency of returns you've made far exceeds what we typically see from members.

I was in shock. I thought it was a spam email. I didn't believe it.

So it was pretty gnarly because I realized that I've spent... close to $11,000 between 2014 and 2024. And of that $11,000? I returned $3,142.56. So your return rate is something around 30%, is that right? Yeah.

No, definitely not. No. I'm done. I'm done with that store. I would rather have a root canal versus going to that store again.

Now... The rest of the story.