Kendra Scott

speaker

1,154 appearances 1 recordings 1 series first heard Jan 2026 last heard 30 Jan

Kendra Scott’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.

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It's incredible.

March 16th, I closed those stores.

It's my birthday.

Is it?

Yeah.

Well, I was up at midnight for your birthday because I didn't sleep the night before.

You know, I mean, it was.

Well, and I had all these employees that I love.

They're my family.

You know, at Kendra Scott, family is one of our core values.

And thinking about how are we going to keep our family in a good place?

How are we going to be there for our customer family?

You know, we have the sister rule at Kendra Scott.

We treat her like our sister.

So it was, I'm like, girls, get on the phone, start calling our customers.

We had elderly customers that instead of us asking them what they wanted to buy in jewelry, we were delivering food to their doorsteps.

We really started to reach out and just say, we've built a connection with our customer.

And I think for anybody that sells anything, it's doing anything with a retail service mind, make a connection first and the transaction will follow.

But when you're so focused on transaction, you lose the connection and you don't have that, especially when bad things happen.

Our connection with our customer was so strong over the last 20 years.

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