Kieran Walsh
speaker
146 appearances
1 recordings
1 series
first heard Jul 2026
last heard 7 Jul
Kieran Walsh’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
Say it's like an always on multitasker juggling channels, pay methods, and markets, and expected to perform flawlessly across them all.
Well, I think checkout is the moment where digital transformation actually becomes tangible.
So you can invest in discovery, you can invest in user experience, you can invest in front end design.
But if the payment experience is clunky or if it's even limited, that's where it all falls down.
And customers don't think about those component parts.
For them, they're simply on one journey.
Absolutely.
If I guess a few years ago the question was, can I take a payment?
The question now is much bigger.
It's actually can this experience drive value?
That shift is huge.
Absolutely.
There is no such thing as a a single EMIA customer.
There's different expectations, different local preferences, different regulation.
And these things are all layered on top of each other, bringing an additional complexity that businesses have to scale.
For me, it's all about impact.
Even the smallest changes, a checkout make a very big difference.
So reducing friction, adding local pay methods, improving speed all have a very significant and positive impact to conversion rates.
Absolutely.
The best businesses are constantly optimizing.
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