Kristen

Balance billing occurs when a health plan doesn't pay the full amount charged by an out-of-network provider, and the provider sends the patient a bill for the remaining amount. What essentially balanced billing is, is you're not allowed to charge a patient more than what their insurance finds them responsible for, even if it's out of network.

Balance billing occurs when a health plan doesn't pay the full amount charged by an out-of-network provider, and the provider sends the patient a bill for the remaining amount. What essentially balanced billing is, is you're not allowed to charge a patient more than what their insurance finds them responsible for, even if it's out of network.

No surprise bills, essentially, is what the state of Texas has declared.

No surprise bills, essentially, is what the state of Texas has declared.

No surprise bills, essentially, is what the state of Texas has declared.

I had an anonymous person reach out to me who used to be an employee of Origins. And they knew a lot about insurance and they knew a lot about how Origins operated behind the scenes. And they walked me through how to look at my bill, what information I needed to get from my insurance and from Origins to be able to assess whether or not I had been overcharged.

I had an anonymous person reach out to me who used to be an employee of Origins. And they knew a lot about insurance and they knew a lot about how Origins operated behind the scenes. And they walked me through how to look at my bill, what information I needed to get from my insurance and from Origins to be able to assess whether or not I had been overcharged.

I had an anonymous person reach out to me who used to be an employee of Origins. And they knew a lot about insurance and they knew a lot about how Origins operated behind the scenes. And they walked me through how to look at my bill, what information I needed to get from my insurance and from Origins to be able to assess whether or not I had been overcharged.

Also, I have text messages where the financial director, specifically on my case, instructed an employee to balance bill me. Like she uses those words, balance bill it, which I thought was absolutely wild. So I was owed a refund. I sent many emails and left many voicemails

Also, I have text messages where the financial director, specifically on my case, instructed an employee to balance bill me. Like she uses those words, balance bill it, which I thought was absolutely wild. So I was owed a refund. I sent many emails and left many voicemails

Also, I have text messages where the financial director, specifically on my case, instructed an employee to balance bill me. Like she uses those words, balance bill it, which I thought was absolutely wild. So I was owed a refund. I sent many emails and left many voicemails

She never responded to me outside of sending me two itemized bills, one which stated the amount that I paid to Origins, and then she sent me another one. After I had asked for insurance audits to see the claims that they filed, she sent me another bill stating that I owed them $400, but they weren't going to pursue it.

She never responded to me outside of sending me two itemized bills, one which stated the amount that I paid to Origins, and then she sent me another one. After I had asked for insurance audits to see the claims that they filed, she sent me another bill stating that I owed them $400, but they weren't going to pursue it.

She never responded to me outside of sending me two itemized bills, one which stated the amount that I paid to Origins, and then she sent me another one. After I had asked for insurance audits to see the claims that they filed, she sent me another bill stating that I owed them $400, but they weren't going to pursue it.

They charged me like $350 for an office visit, which was actually a phone call with Jennifer, an unlicensed student. And so in my emails, I was like, you can't charge me $350 for an office visit that was a phone call with an unlicensed, uncredentialed provider. I asked for a meeting with her. I asked to speak with her on the phone. She just point blank did not respond to my emails.

They charged me like $350 for an office visit, which was actually a phone call with Jennifer, an unlicensed student. And so in my emails, I was like, you can't charge me $350 for an office visit that was a phone call with an unlicensed, uncredentialed provider. I asked for a meeting with her. I asked to speak with her on the phone. She just point blank did not respond to my emails.

They charged me like $350 for an office visit, which was actually a phone call with Jennifer, an unlicensed student. And so in my emails, I was like, you can't charge me $350 for an office visit that was a phone call with an unlicensed, uncredentialed provider. I asked for a meeting with her. I asked to speak with her on the phone. She just point blank did not respond to my emails.

Nobody ever followed up with you about that? No, not at all.

Nobody ever followed up with you about that? No, not at all.

Nobody ever followed up with you about that? No, not at all.