Laoise Mullane

Thanks, Susan.

Delighted to be here.

It's really surprising.

And especially when you flip that and think 57% have not used AI in the past 12 months.

It's not what we expected to see.

Yeah, it's a good point.

And I suppose we see AI being rolled out all the time.

I think the reality is people are using the tools.

And if we think about that 43%, they're seeing the benefits.

So we're seeing that they're able to do more in the same amount of time.

They're able to get to things that they didn't get to before.

And we're seeing creativity is increased.

So people are doing things differently.

And then we're also seeing that the quality of output.

But I would say all of those benefits are Gen AI benefits.

So personal productivity improving, whereas we really unlock the opportunity when it comes to artificial intelligence from a broader perspective.

And if we think about AI agents and the fact that they can do goal oriented tasks autonomously, that really provides us with an opportunity to go beyond incremental improvements and

and really start thinking about redefining the way we do work entirely.

Understandably, the uncertainty is there and with uncertainty comes a huge amount of vulnerability, I think, on the side of the worker.

So I'm very passionate about ensuring that we have diverse perspectives when it comes to how AI is used within organisations and having those diverse perspectives involved in the transformation process so that we understand why.