Lauren Wood

Because people will tell that story of how the customer service agent that was helping them pick the right pair of shoes or find the right dog food went above and beyond their wildest expectations to support them. that is the type of referral and storytelling that really goes so far.

Because people will tell that story of how the customer service agent that was helping them pick the right pair of shoes or find the right dog food went above and beyond their wildest expectations to support them. that is the type of referral and storytelling that really goes so far.

Because people will tell that story of how the customer service agent that was helping them pick the right pair of shoes or find the right dog food went above and beyond their wildest expectations to support them. that is the type of referral and storytelling that really goes so far.

And my last question for you is, what is one piece of advice that every customer experience leader should hear?

And my last question for you is, what is one piece of advice that every customer experience leader should hear?

And my last question for you is, what is one piece of advice that every customer experience leader should hear?

You are speaking my language. I think that collaboration is one of the most important things and our ability to develop relationships with our colleagues is essential to be able to get things across the line, to be able to bring the customer voice into the company in order to innovate and through creating safe spaces for people to come up with new ideas.

You are speaking my language. I think that collaboration is one of the most important things and our ability to develop relationships with our colleagues is essential to be able to get things across the line, to be able to bring the customer voice into the company in order to innovate and through creating safe spaces for people to come up with new ideas.

You are speaking my language. I think that collaboration is one of the most important things and our ability to develop relationships with our colleagues is essential to be able to get things across the line, to be able to bring the customer voice into the company in order to innovate and through creating safe spaces for people to come up with new ideas.

And I do think if I take what you just shared one step further, will I agree that we want to make sure that everyone in the room is collaborative, that we really empower the people who are amazing at bringing others together? We can also teach collaboration. I believe that, that people can change even if they don't want to. It is possible.

And I do think if I take what you just shared one step further, will I agree that we want to make sure that everyone in the room is collaborative, that we really empower the people who are amazing at bringing others together? We can also teach collaboration. I believe that, that people can change even if they don't want to. It is possible.

And I do think if I take what you just shared one step further, will I agree that we want to make sure that everyone in the room is collaborative, that we really empower the people who are amazing at bringing others together? We can also teach collaboration. I believe that, that people can change even if they don't want to. It is possible.

I could not agree with you more. Well, Louis, thank you so much for coming on the show. This has been such a great conversation and we really appreciate it.

I could not agree with you more. Well, Louis, thank you so much for coming on the show. This has been such a great conversation and we really appreciate it.

I could not agree with you more. Well, Louis, thank you so much for coming on the show. This has been such a great conversation and we really appreciate it.

Hello, everyone, and welcome back to Experts of Experience. I'm your host, Lauren Wood. Today, I'm excited to be joined by Brad Audet, the CMO of Mazda Americas. Today, we are going to dive into how he leads the brand's evolution through personalized customer experiences, strategic partnerships, and innovative marketing campaigns that drive emotional connections between Mazda and its customers.

Hello, everyone, and welcome back to Experts of Experience. I'm your host, Lauren Wood. Today, I'm excited to be joined by Brad Audet, the CMO of Mazda Americas. Today, we are going to dive into how he leads the brand's evolution through personalized customer experiences, strategic partnerships, and innovative marketing campaigns that drive emotional connections between Mazda and its customers.

Hello, everyone, and welcome back to Experts of Experience. I'm your host, Lauren Wood. Today, I'm excited to be joined by Brad Audet, the CMO of Mazda Americas. Today, we are going to dive into how he leads the brand's evolution through personalized customer experiences, strategic partnerships, and innovative marketing campaigns that drive emotional connections between Mazda and its customers.

Brad, so wonderful to have you.

Brad, so wonderful to have you.