Lauren Wood

Totally. I have my popcorn and also my keyboard. I'm like in it, in it and watching. My last question for you is, what is one piece of advice every customer experience leader should hear?

Totally. I have my popcorn and also my keyboard. I'm like in it, in it and watching. My last question for you is, what is one piece of advice every customer experience leader should hear?

Totally. I have my popcorn and also my keyboard. I'm like in it, in it and watching. My last question for you is, what is one piece of advice every customer experience leader should hear?

Yeah, completely. Because we're often chasing our OKRs, not our customers' OKRs. And if we put ourselves in our customers' shoes, literally, if you can, go and sit in their seat, walk in their shoes, live their life. then we can really understand what do they care about and bring that back and make that our North Star as well.

Yeah, completely. Because we're often chasing our OKRs, not our customers' OKRs. And if we put ourselves in our customers' shoes, literally, if you can, go and sit in their seat, walk in their shoes, live their life. then we can really understand what do they care about and bring that back and make that our North Star as well.

Yeah, completely. Because we're often chasing our OKRs, not our customers' OKRs. And if we put ourselves in our customers' shoes, literally, if you can, go and sit in their seat, walk in their shoes, live their life. then we can really understand what do they care about and bring that back and make that our North Star as well.

Mm-hmm. Kevin, it's been so wonderful having you on the show. Thank you for sharing all this wisdom with us. It has been so insightful and I cannot wait to see what the future, what the near future holds. Totally. It's at our doorstep.

Mm-hmm. Kevin, it's been so wonderful having you on the show. Thank you for sharing all this wisdom with us. It has been so insightful and I cannot wait to see what the future, what the near future holds. Totally. It's at our doorstep.

Mm-hmm. Kevin, it's been so wonderful having you on the show. Thank you for sharing all this wisdom with us. It has been so insightful and I cannot wait to see what the future, what the near future holds. Totally. It's at our doorstep.

Have a wonderful day.

Have a wonderful day.

Have a wonderful day.

Mm-hmm.

Mm-hmm.

Mm-hmm.

Right.

Right.

Right.

Okay, great.

Okay, great.