Lauren Wood

But there is an important role that a company plays, especially when we think about customer data, about how do we build that trust through these interactions? And I think that a... Generative AI in customer service environments, especially, there is a lot to gain and a lot to lose.

But there is an important role that a company plays, especially when we think about customer data, about how do we build that trust through these interactions? And I think that a... Generative AI in customer service environments, especially, there is a lot to gain and a lot to lose.

But there is an important role that a company plays, especially when we think about customer data, about how do we build that trust through these interactions? And I think that a... Generative AI in customer service environments, especially, there is a lot to gain and a lot to lose.

Because if it doesn't go well, if it's creepy, we're really impacting that relationship and that trust that we have with that customer. But if it's serving them and using their information in a way that actually makes their experience better, we can actually build trust. So what do you think about that? And where do you see companies doing it really well versus making mistakes?

Because if it doesn't go well, if it's creepy, we're really impacting that relationship and that trust that we have with that customer. But if it's serving them and using their information in a way that actually makes their experience better, we can actually build trust. So what do you think about that? And where do you see companies doing it really well versus making mistakes?

Because if it doesn't go well, if it's creepy, we're really impacting that relationship and that trust that we have with that customer. But if it's serving them and using their information in a way that actually makes their experience better, we can actually build trust. So what do you think about that? And where do you see companies doing it really well versus making mistakes?

I haven't actually, but I get it completely. Because when I moved to the East Coast, I was like, wow, people love this grocery store so much.

I haven't actually, but I get it completely. Because when I moved to the East Coast, I was like, wow, people love this grocery store so much.

I haven't actually, but I get it completely. Because when I moved to the East Coast, I was like, wow, people love this grocery store so much.

Mm-hmm. It's an inside out job. It has to start on the inside. You can't build customer trust and have the benefits of customer trust if your employees don't deeply trust the organization that they're working for and then are committed to making that organization successful because it's something that fulfills them. It's not just a job. And that's what I'm hearing you say.

Mm-hmm. It's an inside out job. It has to start on the inside. You can't build customer trust and have the benefits of customer trust if your employees don't deeply trust the organization that they're working for and then are committed to making that organization successful because it's something that fulfills them. It's not just a job. And that's what I'm hearing you say.

Mm-hmm. It's an inside out job. It has to start on the inside. You can't build customer trust and have the benefits of customer trust if your employees don't deeply trust the organization that they're working for and then are committed to making that organization successful because it's something that fulfills them. It's not just a job. And that's what I'm hearing you say.

And as you describe these companies, It's really something that it starts on the inside.

And as you describe these companies, It's really something that it starts on the inside.

And as you describe these companies, It's really something that it starts on the inside.

I think that this is one of the best use cases for AI that is not getting enough airtime, in my opinion, is really how we can use AI to improve the lives of our employees because that then gets transferred to the customer. And I think...

I think that this is one of the best use cases for AI that is not getting enough airtime, in my opinion, is really how we can use AI to improve the lives of our employees because that then gets transferred to the customer. And I think...

I think that this is one of the best use cases for AI that is not getting enough airtime, in my opinion, is really how we can use AI to improve the lives of our employees because that then gets transferred to the customer. And I think...

I'm sure most people can agree with me here in that one of the things you dislike about your job the most is when you are stuck in the weeds between tools, trying to find information and copy and paste things. I remember once I almost quit a job because one of my jobs as a senior manager in a company

I'm sure most people can agree with me here in that one of the things you dislike about your job the most is when you are stuck in the weeds between tools, trying to find information and copy and paste things. I remember once I almost quit a job because one of my jobs as a senior manager in a company