Lauren Wood

I'm sure most people can agree with me here in that one of the things you dislike about your job the most is when you are stuck in the weeds between tools, trying to find information and copy and paste things. I remember once I almost quit a job because one of my jobs as a senior manager in a company

was to copy and paste 200 lines of expenses from one spreadsheet into another spreadsheet because it was critical information that could not be seen by anyone else. So I had to copy and paste it line by line. It was one of the most infuriating things I've ever done in my life.

was to copy and paste 200 lines of expenses from one spreadsheet into another spreadsheet because it was critical information that could not be seen by anyone else. So I had to copy and paste it line by line. It was one of the most infuriating things I've ever done in my life.

was to copy and paste 200 lines of expenses from one spreadsheet into another spreadsheet because it was critical information that could not be seen by anyone else. So I had to copy and paste it line by line. It was one of the most infuriating things I've ever done in my life.

Yeah. I think that technology, we've kind of gotten ourselves into a hole. The more tech we've built, the better life has become, but also the worse it has become. And I kind of feel like AI is here to, generative AI is here to save the day and relieve us of this mess that we've created for ourselves.

Yeah. I think that technology, we've kind of gotten ourselves into a hole. The more tech we've built, the better life has become, but also the worse it has become. And I kind of feel like AI is here to, generative AI is here to save the day and relieve us of this mess that we've created for ourselves.

Yeah. I think that technology, we've kind of gotten ourselves into a hole. The more tech we've built, the better life has become, but also the worse it has become. And I kind of feel like AI is here to, generative AI is here to save the day and relieve us of this mess that we've created for ourselves.

So it's such an important thing for organizations to think about as we implement AI is not just how do we grow the business with this, but also how do we empower our people to do their jobs in a way that they can not only be better at, but also more efficient and just enjoy their work more.

So it's such an important thing for organizations to think about as we implement AI is not just how do we grow the business with this, but also how do we empower our people to do their jobs in a way that they can not only be better at, but also more efficient and just enjoy their work more.

So it's such an important thing for organizations to think about as we implement AI is not just how do we grow the business with this, but also how do we empower our people to do their jobs in a way that they can not only be better at, but also more efficient and just enjoy their work more.

How can organizations set those boundaries? What is the process of getting there? Because I think it's not always easy. And I'm curious to know if you have any examples of methods or good results that you can talk about.

How can organizations set those boundaries? What is the process of getting there? Because I think it's not always easy. And I'm curious to know if you have any examples of methods or good results that you can talk about.

How can organizations set those boundaries? What is the process of getting there? Because I think it's not always easy. And I'm curious to know if you have any examples of methods or good results that you can talk about.

If we were to simplify this, if I take everything that you just shared and just simplify it into what is the difference of when something should go to AI versus when something should be with a human. And what I'm hearing is that if there is an emotional component to this interaction, humans should be the ones to interact with the customer.

If we were to simplify this, if I take everything that you just shared and just simplify it into what is the difference of when something should go to AI versus when something should be with a human. And what I'm hearing is that if there is an emotional component to this interaction, humans should be the ones to interact with the customer.

If we were to simplify this, if I take everything that you just shared and just simplify it into what is the difference of when something should go to AI versus when something should be with a human. And what I'm hearing is that if there is an emotional component to this interaction, humans should be the ones to interact with the customer.

If there's something that I might be afraid of, or there's something that is not black and white, And I need to have a conversation about it. Even if AI could have the conversation, it doesn't mean it should have the conversation. If the fraud conversation or the fraud notice, I think is such a great example, because if that happens, I'm going to start freaking out and I need someone to talk to.

If there's something that I might be afraid of, or there's something that is not black and white, And I need to have a conversation about it. Even if AI could have the conversation, it doesn't mean it should have the conversation. If the fraud conversation or the fraud notice, I think is such a great example, because if that happens, I'm going to start freaking out and I need someone to talk to.

If there's something that I might be afraid of, or there's something that is not black and white, And I need to have a conversation about it. Even if AI could have the conversation, it doesn't mean it should have the conversation. If the fraud conversation or the fraud notice, I think is such a great example, because if that happens, I'm going to start freaking out and I need someone to talk to.

An AI bot isn't going to cut it.